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At Your Service:
Welcoming Customers with Disabilities
Project of the ADA National Network on the Americans with Disabilities Act (ADA)
Questions on the ADA?
1-800-949-4232

Education Credit: Certificate, CEU & CRCC

The At Your Service webcourse has been approved for education credit; you may apply, as long as you are eligible.

REVIEW the requirements for the credit that you seek:

Certificate of Completion

A “Certificate of Completion” is not issued for the At Your Service webcourse by the Southeast ADA Center.

You may document your course completion by printing the Post Test results, which identifies your name, date course completed, and total score.


CEU: Continuing Education Units

The At Your Service webcourse has been approved by the University College at Syracuse University for 0.5 continuing education units (CEU), which equates to 5 contact hours.

For 0.5 CEU, you must:

  1. Complete Pre-Test and all 15 topics, including "Apply Your Knowledge" sections.
  2. Score 90% or better on Post Test.
  3. Complete and submit two forms: CEU form & Transcript Request form.**
    (both available after passing the Post Test)

**NOTE:
NEW! As of June 1, 2016 - if you take the At Your Service webcourse and need written proof for professional CEU credit, you must fill out & submit both a CEU form and a Transcript Request Form. Both forms must be submitted to obtain proof that you completed the course and receive a course transcript from Syracuse University (SU). In most cases, the only participants who need an SU Transcript are those who take this course for professional credit hours (e.g. architects, attorneys, medical care providers, vocational counselors).

CRCC: Commission on Rehabilitation Counselor Certification

The At Your Service webcourse has been approved for 3.5 CRCC clock hours by the Commission on Rehabilitation Counselor Certification (CRCC).

For 3.5 CRCC clock hours, you must:

  1. Complete Pre-Test and all 15 topics, including "Apply Your Knowledge" sections.
  2. Score 90% or better on Post Test.
  3. Complete and submit a Verification of Completion form.
    (available after passing the Post Test)

Note on ADA Consultant Certification

Completion of the At Your Service webcourse does not certify you as an ADA Consultant. "ADA Consultant Certification" does not exist nor is recognized by any Federal enforcement agency. The Department of Justice (DOJ) states the following in a technical assistance letter dated October 15, 1993:

"The Department of Justice does not certify or endorse any individual or organization as ADA consultants, and does not approve or endorse any products or designs as being in compliance with the ADA. Any individual or business claiming to have such a certification or endorsement may be violating various state and federal laws prohibiting fraud and misrepresentation."

Source: DOJ Technical Assistance Letter on ADA Consultant - Text file.

Questions on Credit?

Southeast ADA Center

All inquiries and requests for assistance are strictly confidential. We respect the importance of your inquiry and will respond as soon as possible. Information Specialists are available Monday - Friday from 9:00 a.m. to 4:30 p.m.

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