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At Your Service:
Welcoming Customers with Disabilities
Project of the ADA National Network on the Americans with Disabilities Act (ADA)
Questions on the ADA?
1-800-949-4232

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At Your Service Course Overview

"At Your Service: Welcoming Customers with Disabilities" is a self-paced webcourse for people interested in discovering best practices for working with customers who have disabilities.

Cost and Registration

Cost: $FREE

You must Register for the At Your Service webcourse to create your login that you will use to access this course and that will uniquely track your progress and eligibility for education credit.

Education Credit

You may apply for education credit for this webcourse, as long as you are eligible

Objectives

Upon completion of this webcourse, you will be able to:

Note: Anyone interested in learning about interacting effectively with individuals who have a disability will benefit from this webcourse. However, this webcourse was created as a training tool for Customer Service Representatives employed at Department of Labor (DOL) One-Stop Centers and for Navigators in the Disability Program Navigator Initiative, jointly funded by DOL and the Social Security Administration (SSA). More: Acknowledgements.

What You Need for the Course

To participate in the At Your Service webcourse, you need to have:

Content of Course

This 15-topic course may be accessed at any time using a computer or mobile device with an Internet connection.

Each topic has:

Topics (1-7): explore various core concepts, such as disability etiquette, Workforce Investment Act (WIA), and Americans with Disabilities Act (ADA).

Topics (8-15): case studies to review the information from the first seven topics of this course.

Topics in Course - 15

  1. Serving People with Disabilities
  2. Charting the Course
  3. Disability Etiquette
  4. Legal Framework
  5. Universal Access
  6. Accommodations
  7. Disability Rights
  8. Hidden Disability
  9. Blind and Low Vision
  10. Deaf and Hard of Hearing
  11. Physical Disability
  12. Head Injury
  13. Learning Disability
  14. Intellectual Disability
  15. Psychiatric Disability

Quizzes & Tests

Suggested Reading

To help you in the At Your Service webcourse, below are some resources that you may want to review and be familiar with:

Help - Questions or Problems

Questions on registration or problems in accessing course?

Southeast ADA Center
Phone: 404-541-9001
Email: adasoutheast@law.syr.edu

Questions on Americans with Disabilities Act (ADA)?

ADA National Network
Toll-free ADA hotline: 1-800-949-4232
Web: adata.org

All inquiries and requests for assistance are strictly confidential. We respect the importance of your inquiry and will respond as soon as possible. Information Specialists are available Monday - Friday from 9:00 a.m. to 4:30 p.m. (Eastern time).

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